You Don’t Have to Navigate This Alone
Whether you are looking for crisis support, counselling, housing, addiction services or simply a place to start, the resources below are available throughout Niagara and across Canada.
Quick Support Notice
If you are in immediate danger, please call 9-1-1 or go to your nearest emergency department.
If you are experiencing thoughts of suicide, self-harm or are worried about someone else, call or text 988 for immediate crisis support. Help is available 24 hours a day, 7 days a week.
How These Resources Were Selected
The organizations listed below provide a range of supports for individuals, couples, youth and families.
Where possible, I have included services that identify as providing trauma-informed, culturally responsive, inclusive, affirming, accessible and/or equity-focused care.
I encourage you to explore each organization’s services and contact them directly to determine whether they are the right fit for your unique needs.
Find the Right Support
Resource Guide Symbols
🌈 2SLGBTQIA+ affirming
🏳️⚧️ Trans-affirming
🧡 Indigenous-led or Indigenous-informed
🌍 Newcomer & multilingual services
🤝 Trauma-informed, culturally responsive and/or equity-focused
💙 Mental health & counselling
🍃 Addiction & harm reduction
🏠 Housing, food & basic needs
🩺 Health care & street outreach
👧 Children, youth & families
♿ Accessible services
💲 Free or low-cost
🆘 Crisis & Immediate Support
Emergency Services
Call: 9-1-1
If you or someone else is in immediate danger, call 9-1-1 or go to your nearest emergency department.
988 Suicide Crisis Helpline 💙 💲
Call or Text: 988
Free and confidential crisis support available 24/7 across Canada for anyone experiencing suicidal thoughts, emotional distress or concern about someone else.
COAST Niagara 💙 💲
Phone: 1-866-550-5205 (Press 1)
Provides mobile mental health crisis intervention, support and connection to services for individuals experiencing a mental health crisis.
Distress Centre Niagara 💙 💲
Provides confidential emotional support, crisis intervention and suicide prevention support.
- St. Catharines/Niagara Falls: 905-688-3711
- Port Colborne/Wainfleet: 905-734-1212
- Fort Erie: 905-382-0689
Pathstone Crisis Line 👧 💙 💲
Phone: 1-800-263-4944
24-hour crisis support for children, youth and families experiencing emotional or mental health concerns.
Trans Lifeline 🏳️⚧️ 🌈 💲
Phone: 1-877-330-6366
Peer support run by and for transgender people.
LGBT YouthLine 🌈 👧 💲
Phone: 1-800-268-9688
Text: 647-694-4275
Peer support, resources and connection for 2SLGBTQIA+ youth.
Kids Help Phone 👧 💙 💲
Text CONNECT to 686868
Free counselling and crisis support for youth.
Adult Crisis Text Line 💙 💲
Text HOME to 741741
Immediate text-based emotional support.
💙 Mental Health Services
Canadian Mental Health Association Niagara 🤝 💙 💲
Community mental health supports including counselling, case management, peer support, housing programs and recovery-focused services.
Website: https://niagara.cmha.ca
Medical Psychotherapy Niagara 💙
Provides specialized psychotherapy and psychiatric services through referral.
Safe Beds 💙 💲
Short-term crisis stabilization in a safe and supportive environment as an alternative to hospitalization.
Website: https://niagara.cmha.ca/safe-beds/
PERT (Psychiatric Emergency Response Team) 💙
A partnership between mental health professionals and emergency responders to support individuals experiencing a mental health crisis.
Access: PERT services are accessed internally through Niagara Health Emergency Departments or professional referrals, rather than as a direct public walk-in or self-referral community website
Family Counselling Centre Niagara 👧 💙
Provides counselling for individuals, couples, families, children and youth.
Website: https://www.familycounselling.org
Youth Wellness Hubs Ontario – Niagara 👧 💙 🤝 💲
Provides youth ages 12–25 with mental health support, primary care, substance use services, peer support, housing and employment resources.
Website: https://youthhubs.ca/site/niagara-region-youth-wellness-hub
🍃 Addiction Services
RAAM Clinic 🍃 💲
Rapid Access Addiction Medicine clinics provide timely assessment, treatment and medication support for substance use concerns.
CASON 🍃 🤝 💲
Provides addiction counselling, treatment, withdrawal management, harm reduction and family support.
Website: https://www.cason.ca
Positive Living Niagara 🌈 🍃 🤝 💲
Provides harm reduction services, HIV/hepatitis C support, outreach, education and peer-based programs.
Website: https://positivelivingniagara.com
❤️ Trauma, Violence & Sexual Assault Support
Gillian’s Place 🤝 👧 💲
Provides shelter, counselling, advocacy and support for women and children experiencing intimate partner violence.
Website: https://gilliansplace.com
Niagara Sexual Assault Centre (CARSA Niagara) 🤝 💙 💲
Provides counselling, advocacy, education and support for survivors of sexual violence.
Website: https://carsaniagara.org
🏠 Housing, Food & Basic Needs
Community Care 🏠 💲
Provides food assistance, clothing, emergency supports and connections to community resources.
Website: https://communitycarestca.ca
Start Me Up Niagara 🏠 🤝 💲
Supports individuals experiencing homelessness or barriers through housing supports, outreach, employment programs and mental health services.
Website: https://startmeupniagara.ca
Niagara Assertive Street Outreach (NASO) 🏠 🤝 💲
Provides outreach and connection to housing, healthcare and community supports for individuals experiencing homelessness.
Website: https://www.niagararegion.ca/housing-homelessness/housing-programs/assertive-street-outreach.aspx
Welcoming Streets Initiative 🏠 🤝 💲
A street outreach initiative that builds relationships with individuals experiencing homelessness and connects people with housing, healthcare, addiction and community supports.
Website: https://reachniagara.com/programs/welcoming-streets/
Out of the Cold Program 🏠 💲
Seasonal overnight shelter supports available through participating Niagara churches and community partners.
Website: https://mydowntown.ca/ootc/
🩺 Health Care & Street Outreach
Many people experiencing homelessness have both physical and mental health needs. These services provide community-based health care and outreach that can often prevent the need for a hospital visit while helping connect people to ongoing care.
REACH Niagara Mobile & Drop-In Clinics 🩺 🤝 💲
- Primary health care
- Nursing care
- Wound care
- Health assessments
- Harm reduction supplies and education
- Referrals to community supports
- Mobile outreach and drop-in clinic locations throughout Niagara
For people experiencing homelessness, housing instability or barriers to accessing primary care.
Website: https://reachniagara.com/
Quest Community Health Centre 🩺 🤝 💲
- Primary health care
- Nurse practitioners and physicians
- Mental health and wellness supports
- Chronic disease management
- Harm reduction services
- Health promotion programs
- Referrals to additional community services
For people who experience barriers to accessing health care, including those who are unhoused or living on low incomes.
Website: https://questchc.ca
Start Me Up Niagara 🩺 🤝 💲
- Street outreach
- Housing support
- Mental health and addiction supports
- Harm reduction services
- Connections to health care providers
- Case management and community navigation
For individuals experiencing homelessness or housing instability who need support accessing community services.
Website: https://startmeupniagara.ca
Positive Living Niagara – StreetWorks 🩺 🤝 💲
- Harm reduction supplies and education
- Naloxone training and kits
- Outreach services
- Safer consumption education
- HIV, Hepatitis C and STI prevention
- Referrals to primary health care, housing, mental health, addiction treatment and other community supports
- System navigation and advocacy
For people experiencing homelessness, housing instability, substance use concerns or barriers to accessing health and social services.
StreetWorks is also listed under Addiction Services because it provides harm reduction and connections to substance use treatment.
Niagara Region Public Health – Outreach Nursing 🩺 💲
- Basic health care and nursing services
- Wound care
- Vaccinations
- STI, HIV and Hepatitis C testing
- Naloxone kits
- Health education
- Referrals to community health services
For people who have difficulty accessing traditional health care, including those experiencing homelessness, mental health or substance use concerns, social isolation or transportation barriers.
Website: https://www.niagararegion.ca/health/clinics-classes/outreach-nursing/default.aspx
🌈 Inclusive Community Supports
Quest Community Health Centre 🌈 🤝 💙 💲
Provides primary care, counselling, health promotion and community services with a focus on accessible and equitable care.
Website: https://questchc.ca
OPIRG Brock 🌈 🤝
Provides advocacy, education and community organizing focused on equity and social justice.
Website: https://www.opirgbrock.com/
👧 Children, Youth & Family Supports
GEM’s Girls Club 👧
Provides mentorship, leadership, confidence-building and community connection for girls.
Website: https://gemsgc.org/
Strive Niagara 👧 🤝
Provides mentoring, education and personal development opportunities for youth.
Website: https://striveniagara.ca/
Bethesda Services 👧 ♿
Provides autism services, developmental supports and family programs.
Website: https://bethesdaservices.com
🌍 Newcomer Supports
Bridges Niagara 🌍 🤝 💲
Provides settlement services, language supports, employment assistance and community connections for newcomers.
Website: https://bridgesniagara.ca/
Centre de Santé Communautaire Hamilton/Niagara 🌍 💙 💲
Provides French-language healthcare, counselling and community services.
Website: https://cschn.ca
🧡 Indigenous Supports
De dwa da dehs nye>s Aboriginal Health Centre 🧡 💙
Provides Indigenous-led healthcare, counselling, wellness and traditional healing supports.
Website: https://aboriginalhealthcentre.com
Niagara Chapter Native Women 🧡
Provides programs supporting Indigenous women, families, culture and community wellbeing.
Website: https://ncnw.ca/
🤝 Community Connection & Navigation
YWCA Niagara Region 🤝 👧
Provides housing, counselling, employment supports and programs for women, youth and families.
Website: https://ywcaniagararegion.ca
Meetup
A platform to find local groups, activities and opportunities for social connection.
Website: https://www.meetup.com
211 Ontario 💲
A free service that connects people with community, health, housing, financial and social supports.
Website: https://211ontario.ca
Situation Table 🤝
A coordinated community response bringing together services to support individuals experiencing elevated risk.
Website: https://www.niagararegion.ca/projects/situation-table/default.aspx
Additional Supports
Alzheimer’s Society Niagara Region
Provides education, counselling, caregiver support and dementia resources.
Website: https://alzheimer.ca/niagara/en
Hospice Niagara 💙
Provides grief counselling, bereavement programs and support for individuals and families.
Website: https://hospiceniagara.ca
National Mental Health Resources
Government of Canada – Mental Health Support
Information about mental health, wellness and finding care.
Website: https://www.canada.ca
Canadian Mental Health Association
Mental health education, advocacy and community resources across Canada.
Website: https://cmha.ca
National Network for Mental Health
Advocacy and support focused on recovery-oriented mental health care.
Website: https://www.nnmh.ca
Resource Update
Last updated: September 2026
We aim to keep this resource guide as accurate and helpful as possible. Community programs, phone numbers, eligibility requirements and service availability can change over time.
If you notice a resource that needs updating, please let us know.
A Final Note
Finding support can feel overwhelming, especially when you are already carrying a lot.
If one service is not the right fit, please do not give up. Another resource may be a better match.
You deserve support that feels safe, respectful and helpful.
If you are unsure where to begin, 211 Ontario is an excellent starting point. They can help connect you with services that fit your needs.
If you are experiencing an emergency or feel unsafe, please call 9-1-1, contact 988 or go to your nearest emergency department.